Contact Us

Due to high volume of orders and interactions, it may take longer for you to respond. We are working diligently during this critical time and we appreciate your patience.

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Questions, concerns...? We want to help. Send us a message below

FAQs

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Check our FAQs for a quick answer

Email us

MyLoveyFluffy@gmail.com

Call us

Phone: 872-261-2017
8:00AM - 5:00PM CST

Frequently asked questions

Have questions? We’re here to help

How long does it take to complete an order?

Once an order has been placed, it will typically take 24 hours to confirm.

Can I inspect the goods before receiving them?

Typically, we are unable to offer an inspection of the goods before delivery. However, upon receiving your order, you are encouraged to inspect the items immediately to ensure they meet your expectations and are free from any damage. If you find any issues, please contact our customer service team as soon as possible so we can assist with returns, exchanges, or any necessary resolutions.

What should I do if there is a problem with my custom order?

If you encounter any issues with your custom order, please follow these steps:

Contact Us: Reach out to our customer service team as soon as possible. Provide your order number and a detailed description of the problem.

Provide Evidence: If applicable, include photos or other documentation to help us understand the issue.

Resolution: We will review your case and work with you to find a suitable solution, which may include a replacement, repair, or refund depending on the nature of the problem.

We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly.

How long does shipping usually take?

Shipping times can vary depending on the destination and availability of the product. Generally, orders can be expected to arrive within 5-10 business days. We strive to provide accurate estimates based on your location and will keep you updated on your order’s progress. If you have any specific concerns about shipping to your area, please feel free to contact our customer service team!